Who it's for

Who this is for,
and who it isn't.

Most of the companies who find us should not buy this yet. It is cheaper for both of us if you know which group you are in before the second call, so here it is in full.

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A good fit

All four of these, not just three. The fourth is usually the one that decides whether a pilot is worth running.

Size

50 to 2,000 people

Big enough for the queue to hurt, small enough that one person can still decide to try something.

The work

Arrives as documents or email

Invoices, contracts, forms, requests. Things that turn up and have to be read before anything can happen.

Accountability

A named person owns the queue

Someone who would be asked if a decision in it went wrong. If nobody owns it, nobody will set the trust level either.

Volume

Enough that it is a problem

The queue is late, or someone has asked for another head to deal cope with it. Annoying is not the same as expensive.

Not a fit

Three answers we give often, and mean.

UNDER 50 PEOPLE

Not enough volume to justify it

At your current size, the queue only takes a few hours each week and the person doing it knows every exception by heart. You don’t need extra processes and management systems just to hand this work over to someone else yet. Come back when a second person is needed to required.

ABOVE ROUGHLY 2,000

Procurement will ask for what we don't hold

Your security review will ask for certifications we have not yet earned. We'd rather be upfront about that now than have you spend months working with us only to find out later that we can't meet your requirements.

THE WORK ITSELF

Wrong shape, whatever the size

Not designed for real-time or conversational support, high-volume customer chat, work that is already fully automated by a rules-based system, or work that doesn't involve documents. These types of work aren't a good fit for what we offer.

What we hold and what we don't claim →

What to do instead

By category, not by vendor, we are not in a position to recommend a specific product for a problem we are not solving for you.

If the queue is small but tediousA document-capture or OCR tool and a tidy folder convention. Cheap, boring, and enough for years.

If the rules never changeWorkflow automation or RPA. If no judgement is required, do not pay for judgement.

If it is customers talking to you liveA support platform with an assistant built into it. Conversation is a different problem from accountable work.

If you only need to find thingsEnterprise search or an internal knowledge assistant. Finding is not deciding, and it costs far less.

If procurement needs certifications todayAn established platform with the badges already in place. Ask us again when ours are, and we will tell you plainly.

If you are in the first groupStart where the work arrives.Finance and AP, legal and commercial, or operations, and a two-week pilot on one real queue.Solutions →

Not sure which group you are in? Describe the queue and we will tell you, including when the answer is no.