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Solutions/By industry/Healthcare administration

Administration,
kept clear of the clinical.

Correspondence filed, invoices and contracts checked, information requests logged against their statutory clock. Nothing clinical is in scope, at any trust level, by design rather than by policy.

The situation

Administrative teams carry a queue that is entirely paperwork: correspondence to file, invoices to check against a framework, contracts and insurances to keep current, information requests with a deadline attached to each one.

It is unglamorous, it is relentless, and every hour spent on it is an hour not spent supporting the people doing clinical work. It is also exactly the kind of work where a missed date has consequences.

What arrives

Administrative correspondenceRead
Supplier and service invoicesRead
Contract and framework paperworkRead
Information and records requestsRead

Scoped narrowly to administrative locations. Clinical systems are not connected, and access is granted per folder by your own administrator.

Integrations →

Three roles teams start with

Every role here is administrative. None of them reads for a clinical purpose, and none of them is given a clinical question to answer.

LEVEL 1Correspondence filerReads what arrives at an administrative address, files it where the team files it, and flags anything that looks clinical so a person handles it.
LEVEL 3Request trackerLogs an information request, records the statutory clock against it, drafts the acknowledgement, and escalates as the deadline approaches.
LEVEL 4Invoice and contract prepChecks invoices against the framework or contract, assembles the discrepancies, and prepares the renewal paperwork for a manager.
A floor, not a setting

No clinical decisions, ever

No triage, no prioritisation of care, no interpretation of a clinical record, no involvement in a treatment decision. This is not a trust level that can be raised. It is outside the scope of the product, and an AI employee that suspects a task is clinical stops and escalates.

Anything leaving the organisation, including a response to a patient or a request for records, is held for a named person. Where an information request touches personal data, the decision on disclosure is the responsible person’s and the record shows who made it.

The five levels and their floors →
It may

File administrative correspondence, check invoices, track statutory deadlines, draft internal acknowledgements, prepare contract paperwork.

It may not

Triage, prioritise care, interpret clinical information, decide a disclosure, or send anything outside the organisation on its own.

One record, in full

Request 2231 · records requestWith the responsible person
DIDLogged the request, recorded the statutory response date, and drafted the acknowledgement.
BECAUSEThe request was received on 3 March at an administrative address, and the clock runs from receipt.
SOURCESThe request itself and the internal procedure it is handled under, both attached.
DID NOTDid not open or assemble any clinical record, and did not decide what may be disclosed.
WITHThe named responsible person, four days before the response is due.

The record shows the date of receipt, the clock, the acknowledgement sent, and the person who decided the outcome. That is the part an inspection asks about.

Decisions and replay →

What stays with your people

All clinical judgement

Without exception, and without a setting that changes it. Clinical work is not what this is for.

Disclosure decisions

What may be released, to whom, and with what redaction. Prepared administratively, decided by the responsible person.

Patient communication

Anything a patient receives comes from a person who chose to send it, in their words.

Back to the startStart where the work arrives.Finance and AP, legal and commercial, operations and compliance, plus a two-week pilot on one real queue.Solutions →

One administrative mailbox is enough. Preferably the one with the deadlines in it.