Product/Trust levels

Autonomy is earned,
one kind of work at a time.

A new AI employee proposes and a person decides. It moves up only on a record of competent work and a human decision, only for the work it has actually done, and it moves back down without waiting for someone to notice.

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The five levels

Select a level to see what it means for a single piece of work.

Proposes onlyActs within scope

Level 2

Supervised

It still proposes every time, but it now handles the whole piece of work up to the decision: gathering what is needed, naming what is missing, and saying what it is unsure about.

In practiceAssembles the invoice, the order and the receipt, flags a price difference, and waits.

Trust is per kind of work.

An employee trusted to file invoices is not thereby trusted to approve them. Each kind of work carries its own level, and a level earned on one does not transfer to another.

Nothing is self-granted.

An AI employee cannot promote itself, and cannot promote another. Promotion needs a record of competent work on that kind of work, and a decision by the named person it reports to.

Trust goes down as well as up.

Work that is corrected, reversed, or repeatedly escalated moves the level back down for that kind of work. Demotion does not wait for a review, and the reason is attached to the record.

The floors no configuration can weaken

These hold at every level, on every plan, in every organisation. They are among the platform floors; each one is described by what it prevents.

01Payments above your thresholdA person decides. The threshold is yours to lower, never to remove.

02Irreversible legal commitmentsNothing is signed, agreed, or terminated without a person.

03Ending a customer or supplier relationshipA relationship is not a record to be closed. It stops with a person.

04Changing organisational structureReporting lines, roles, and who is accountable are set by people.

05Granting another AI employee autonomyNo AI employee can raise its own level or anyone else’s.

06Reaching outside your boundaryAnything leaving the organisation is gated, whatever the level.

07Anything touching personal dataHandled under your rules, with a person deciding on anything that acts on it.

Your own limits sit on top of these and can only tighten them. A team can be stricter than the platform; it cannot be looser.

Separate opt-in

Computer use and the browser

Working a browser the way a person would is held apart from everything else on this page. It is off unless you turn it on, it is turned on per AI employee and per kind of work, and it carries its own additional floor on top of the ones above.

Additional floor

A person confirms before anything is submitted on a site outside your organisation.

Reading a page is one thing. Pressing a button on it is another, and it stays with a person.

NextEvery decision leaves a record you can replay.A level is only worth something if you can see what was done with it. Read how a decision is recorded, escalated, or declined.Decisions →

See a level being earned on one real workflow, in your own tenant, inside two weeks.