The problem, seen up close
In every company we worked with, the same pattern: a queue of documents, a small number of people who understood it, and no written account of why any particular call was made. The knowledge was real and the work was competent. It simply was not recoverable.
Then the tooling arrived that could read all of it. What did not arrive was any way to answer the question a finance director, a general counsel or an auditor asks immediately: who decided this, what did they know, and what were they allowed to do. Without that answer, nobody sensible lets software decide anything that matters.
What we started from
Why governance, not capability
Capability is improving whether we work on it or not. The part nobody else is doing is making the authority explicit, revocable and recorded.
Authority is a state, not a switch
Five levels, granted by a person, for one kind of work at a time, and able to go down as well as up. That is how trust works with people, and we could not find a good argument for it working differently here.
The record is written as it happens
Not reconstructed on request. What arrived, what was known, what was permitted, what was decided and by whom, replayable as it stood at the time.
Some limits are not configurable
Payments above your threshold, irreversible commitments, clinical decisions. You can draw those lines tighter than we do. You cannot draw them looser, and neither can we.
What this company will not do
If you want to see whether any of this is true, bring one real process.
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