Solutions/By industry/Logistics and freight

Paperwork that moves
with the freight.

Delivery notes, carrier invoices, clearance documents and demurrage notices matched to the consignment they belong to, with the charge queries drafted and the evidence attached.

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The situation

The freight moves quickly and the paperwork follows at its own pace, in every format, from every party. Proof of delivery arrives as a photograph of a signature. The carrier invoice arrives three weeks later with surcharges nobody can immediately explain.

By the time a charge is queried the evidence is spread across a mailbox, a folder and someone’s phone, and the demurrage clock has usually been running the whole time.

What arrives

Proof of delivery and signed notesRead

Carrier invoices and surchargesRead

Customs and clearance documentsRead

Demurrage and detention noticesRead

Photographs and scans included. Where a signature or a reference cannot be read, it says so rather than guessing at the consignment.

Integrations →

Three roles teams start with

The work here is matching and evidencing, at speed. Commercial positions with carriers and customers stay where they are.

LEVEL 1Document matcherMatches each document to its consignment by reference, route and date, files it, and flags the ones that match nothing.

LEVEL 3Charge queryCompares the carrier invoice against the rate agreement and the actual movement, then drafts the query with the discrepancy and the evidence attached.

LEVEL 4Claim file prepAssembles the damage or delay claim file, dates counted against the notice period in the terms, ready for a person to submit.

A floor, not a setting

Money and liability stay with a person

Accepting a charge, conceding a claim, admitting liability for damage or agreeing a rate is never autonomous. Payments above the threshold you set are held for a named person, and a new payee or changed bank details is always above the line.

Notices under a contract of carriage are treated as irreversible. An AI employee can prepare the notice and count the deadline; sending it is a commercial act and it waits for you.

The five levels and their floors →

It may

Match documents, chase missing proof, compare invoices to agreements, draft queries, count notice periods, assemble claim files.

It may not

Accept a charge, admit liability, settle or concede a claim, agree a rate, or serve notice under a contract.

One record, in full

Consignment 77-41 · carrier invoice 5520Query drafted

DID NOTDid not pass the invoice for payment. Raised a query on two lines and held the rest.

BECAUSEA waiting-time surcharge of four hours is billed. The delivery note is signed 55 minutes after arrival.

SOURCESThe invoice, the signed delivery note, the rate agreement of 12 January, and the route record.

ALSOThe remaining lines match the agreement and are ready to pass separately.

WITHThe transport manager named as owner of this lane, query drafted and unsent.

When the carrier disputes the query, the evidence is already one record rather than a search through three months of mail.

Decisions and replay →

What stays with your people

Carrier relationships

What you challenge, what you absorb and what it costs you to be right. That is commercial judgement, not document work.

Rate negotiation

Agreements, tenders and the annual conversation. An AI employee holds the agreement to account; it does not negotiate it.

Liability calls

Damage, delay and who carries it. Prepared with evidence, decided by a person with the relationship in mind.

Next industryVariations and valuations, read the day they land.Applications checked against the contract, certificates tracked, and contractual notices prepared but never served alone.Construction and property →

Point it at one lane and one carrier. The first month of invoices tells you plenty.