The assistant cites the document behind every claim. When it can’t back an answer, or can’t confirm you may see a source, it says so and why.
Each agent holds a role in a department and works for a named person. It can carry its own Microsoft Entra identity.
Every action, the check that let it run and the person who approved it go into one append-only record.
AI has moved from answering questions to doing work.
Someone has to answer for what it does.
Once AI sends replies and changes records, someone in the business has to explain what it did and why. Companies without that person lose out in one of three ways.
Workday’s research found that 37% to 40% of AI time savings are lost to rework.
Gartner expects 40% of enterprises to demote or decommission autonomous agents by 2027.
In a vendor survey by Dataiku, responsibility for agents that go wrong split almost evenly: shared teams 23%, IT 21%, data and AI 20%, risk 18%.
One review queue for everything that needs a person
Your team approves, edits or declines each item. Those decisions set how much of each task the agent does alone.
Autonomy is per task, so invoice copies can be at level 4 while every expense reply still waits for a person. Each item arrives with its sources attached. Approvals with edits count as neutral. Anything you mark as serious lands here at every level.
Your team decides how much it hands over. The record shows who decided what.
Agents pick up work from email, Teams, Slack, files or a schedule.
Routine follow-up happens in the apps your team already uses. Longer work is tracked as a case from start to finish.
Each fact belongs to the organisation, a department, a role or a source. When two conflict, a person decides.
You pay for each item the agents handle, not for each seat.
Two sources disagree. A person decides which stands.
Each fact belongs to the organisation, a department, a role or a source. When a new document contradicts one, the conflict goes to the person responsible. The version they replace stays in the history.
The 30-day terms stay in the history, with the person who replaced them and the date.
Pick the work one team already answers for
The best first stream has a few hundred items a month across a handful of request types. That is enough volume for autonomy to move. The assistant, the agents, the limits and the record work the same way in every team.
Supplier and staff questions about payments, invoices and remittances
Cited answers on terms and look-ups. Bank-detail changes and payments are never left to the agent.
Policy questions, leave and benefits requests
Answers that respect restricted documents. When two policy versions conflict, a person decides.
Partner and customer questions through the embedded assistant
Each partner tier sees only its own documents, and AI disclosure is built in.
Supplier onboarding and purchasing
Multi-step cases run under a spending cap, and serious actions never run alone.
Compliance and policy questions
Every answer cites its source, so your team can verify it before relying on it.
Sales enablement and RFP answers
Answers come from approved material. Where no approved source exists, the assistant says so.

